SERVICE MANAGEMENT

Streamline dispatch, automate billing, fine-tune inventory, and improve communication with customers, suppliers, subs and technicians. Service management is a complete system that puts you in control of field purchasing, service agreements, and warranties, as well as preventive maintenance.

@Road Integrator—This add-on application makes it easy to monitor the locations of all technicians and vehicles, and simultaneously view a graphic display of open and future work orders. Unified information from the field and dispatch system gives you proactive control of schedules, better management of technician time, and enables informed decisions about how to use your mobile resources most effectively.

Service Agreements—With the Service Agreements module, you're able to track service agreement dates, view preventive maintenance schedules, and program your system to prompt you when service agreements are due. You're also able to assess service call profitability and account for additional revenue gained when making the calls.

Service Inventory—This add-on application enables you to automatically update inventory at the time of invoicing, track minimum and maximum inventory levels, perform accurate physical counts, look up AKA part numbers and much more.

Service Management—Service Management gives you the tools to better communicate with customers, techs, and accounting as you track vital service information. The smooth interface with Accounts Payable, Accounts Receivable, and General Ledger streamlines operations by eliminating duplicate processes.

Service Messaging—Companies with Web-enabled messenging services are able to send pages to techs in the field. And every time you page, it gets logged into a reporting and tracking file.

Service Purchasing—You're able to quickly match vendor invoices to purchase orders, automatically update inventory part costs, and lots more.